Frequently Asked Questions

Heydays is owned and curated by Urban List.

Heydays are a curated selection of trips and experiences by our editors especially for readers of Urban List. Each is selected for you by people like you - so you can spend more time living and less time scrolling. We work will a range of trusted tour operator and booking partners ensuring you get the best experience possible through trusted sources.

50 fresh experiences—Urban List editors’ picks—showing a side of our cities and our country you’ve never seen. We’ve done the research for you, so you spend less time searching and more time living; a hand-selected hit list of epic experiences whether you have a day, a weekend or a week.

Simply browse through our selection of daycays, staycays and vaycays. When you find one you like, click BOOK NOW or SEE MORE and we’ll send you directly to our travel partners’ platforms to lock in the best deal. 

We did a survey earlier this year and 1 in 3 people told us they’d continue to travel, but were doing so kinda begrudgingly—domestic destinations were leaving them uninspired. And one of the biggest reasons people were electing not to travel, was because the destinations on offer didn’t feel like a true cultural experience—they felt second rate by comparison to the money-can’t-buy memories we’ve been conditioned to chase overseas. We want to fix that - Heydays is here to reignite the dream. We want you to experience so much more than a destination; to create new memories and fall in love with this land we call home.

Please visit www.smartraveller.gov.au to plan your adventures safely.

All of the Heydays experiences and trips are bookable through our broad partner network. Simply contact them directly for any pre or post booking questions.

Terms Heydays.theurbanlist.com (“Website” or “Heydays”) is owned and operated by The Urban List Pty Ltd ATF The Urban List Trust (ABN 56 349 266 482) (“The Urban List”). 1. Terms of use 1.1. By accessing the Website, you agree to be bound by these Terms and Conditions of Use (“Terms of Use”). If you continue to browse and use this website you are agreeing to comply with and be bound by the General Disclaimer below, together with our Privacy Policy and these Terms of Use. By using this Website, you signify your acceptance of these Terms of Use. 1.2. Heydays reserves the right to amend the Terms of Use at any time at its sole discretion. Your continued access to and use of the Website after such change constitutes your acceptance of the changes; we will regard that use as conclusive evidence of your agreement and acceptance that these Terms of Use govern your and Heydays rights and obligations to each other. As such, please review the Terms of Use periodically. 2. Users under 18 2.1. The Website is not intended for access by children, so if you are under 18 years of age, you need to obtain a parent/guardian’s consent prior to using the Website. We understand the importance of protecting children’s privacy, particularly in online environments. However, the primary responsibility rests on parents and guardians to properly supervise their children’s use of this Website. For more information about privacy, please review our Privacy Policy. 3. Registration 3.1. Some sections and functions of Heydays are only accessible to registered users (“Users”). 3.2. In order to become a User of Heydays, you must provide accurate information about yourself in accordance with the instructions on the Website. It is your responsibility to keep this registration information up to date. 3.3. If, as a User, you breach any of these Terms of Use, Heydays has the right to suspend, terminate, lock or delete your membership registration. Heydays is not obliged to explain any registration refusal, termination, suspension or deletion. 4. Passwords and account security 4.1. Everyone who is successfully registered as a User will receive a username (their email address) and password. It is your responsibility to memorise or store your password in a secure place. 4.2. You are responsible for the confidentiality of your username and password and you will be responsible for all Website activity undertaken using your username. If you learn of any unsolicited activity using your account, you agree to alert Heydays on info@theurbanlist.com with the subject line “Security Breach”. 5. General user obligations and undertakings 5.1. Please use Heydays responsibly. We reserve the right to deny you access to, or use of, all or part of the Website, without prior notice, if you engage in any conduct that Heydays believes, in its sole discretion: a. violates any term or provision of these Terms of Use; b. violates the rights of Heydays, its related bodies corporate or third parties; or c. is otherwise inappropriate. 5.2. You agree not to: a. upload, post, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials or any other form of solicitation; b. use another’s name, username or password without permission, or collect or store personal data about other users; c. impersonate or otherwise misrepresent your identity, age or affiliation with any other person or entity (including, without limitation, where Heydays requires you to register in order to use the Website); d. download or post any material which you know or ought to know cannot be legally distributed; e. tamper with, hinder the operation of, or make unauthorised modifications to the Website; and f. knowingly transmit any virus or other disabling feature to the Website. 6. Content - General 6.1. You understand and agree that all information, data, text, software, music, sound, photographs, graphics, video, messages and other matter of any kind accessible on Heydays: a. whether contributed by Heydays or by you or any other user; and b. whether publicly posted or privately transmitted via the Website, (“Content”), is the sole responsibility of the person or entity which contributed the Content to the Website by uploading or otherwise posting, inserting or providing it. 6.2. You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any of the Content (either in whole or in part) unless you have been specifically told that you may do so by Heydays or by the owners of that Content, in a separate agreement. 6.3. You understand and agree that by using the Website you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Website, including obtaining and using any information, products and services, at your own risk. 6.4. Under no circumstances will Heydays be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content; editing, restricting or removing your Content; or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Website. 7. Content - User obligations 7.1. If you upload or otherwise post, insert or provide any Content to the Website in the course of accessing or using the Website, you agree that such Content will be available to Heydays to use (or remove or alter) in any manner it thinks fit, subject to applicable provisions of any legislation including, without limitation, privacy legislation. 7.2. You agree that you will not upload or otherwise post, insert or provide any Content which: a. is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, harmful, hateful, abusive, tortious, vulgar, obscene, invasive of another's privacy, sexist, racist, homophobic, violent, degrading; b. infringes the intellectual or other proprietary interests of third parties; c. impersonates another person or entity, attempts to solicit personal information from another user, contains sexually explicit language or images, advertises or promotes the sale of products or services such as firearms, tobacco or alcohol, adult products and services and any other products or services Heydays considers to be inappropriate; d. contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Website or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user's use or enjoyment of the Website or otherwise breaches or encourages other users to breach these Terms of Use; e. violates any law, statute or regulation; f. forges information to disguise the origin of any Content; or g. encourages or incites any other person to engage in any of the above behaviour. 8. Interaction and monitoring 8.1. Users have the ability to interact with business profiles and reviews, images, photographs, videos, eNewsletters, blog posts, editorial content, forums and links to social media networks (“Interactive Functionality”). Your use of the Interactive Functionality is subject to these Terms of Use, including any Additional Terms, as they are presented to you when you use Interactive Functionality. 8.2. Heydays assumes no responsibility for actively monitoring Interactive Functionality for inappropriate Content. If at any time Heydays chooses, in its sole discretion, to monitor the Interactive Functionality, The Urban list nonetheless assumes no responsibility for the Content, no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the user submitting any Content. 9. Links 9.1. This Website, including The Urban List eNewsletters (“eNewsletters”) and The Urban List social media profiles, may contain advertisements and/or links to third party websites. The inclusion of an advertisement or link does not imply that The Urban List endorses, has investigated or verified the advertisements or linked websites. Heydays makes no warranty or representation concerning these advertisements or links or the linked websites and you acknowledge that Heydays is not responsible for the functionality of these links, the security of such websites, the reliability or accuracy of the information contained on such websites, the copyright compliance, legality, decency, privacy policy, privacy practices or any other aspect of such websites. You acknowledge that you enter any third party websites at your own risk. It is your responsibility to review any terms of use or privacy policies relevant to such websites. 9.2. The Website, including e-Newsletters and Urban List social media profiles, may contain advertisements for third parties’ goods and/or services. The third party advertisers are responsible for the accuracy of all representations made in those advertisements. None of Heydays, its related bodies corporate, nor its or their officers, employees, agents, recommend or endorse the goods or services that may be advertised on the Website, nor do they offer the goods or services for sale or make any other representation whatsoever about them. If you choose to order a product or service advertised by a third party on the Website, you do so at your own risk. 9.3. All prices displayed, and products and services advertised on the Website, can be changed without notice. 10. Commission and fees 10.1. You acknowledge and accept that Heydays and its service providers may receive fees and/or commissions from third parties for goods and services that are displayed or made available through the Website, including e-Newsletters, or are hyperlinked from the Website or e-Newsletters. 11. Competitions 11.1. Heydays may from time to time run competitions or other promotions on this Website. These will be subject to additional terms and conditions that will be made known to you at the relevant time. 12. Changing and discontinuing content 12.1. Heydays reserves the right to alter the Website and any Content at any time. Heydays may discontinue, temporarily or permanently, the Website (or any part thereof), whether for maintenance or for any other reason, with or without notice. 12.2. You agree that Heydays shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website. 13. Disconnection 13.1. If there is a prolonged period of inactivity between your browser and the Website servers, you may be disconnected or we may ask you to resubmit your password. Without limiting clause 15.9, Heydays is not responsible for any information you may lose should a disconnection occur. 14. Intellectual property 14.1. The information, text materials, graphics, logos, button icons, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of this Website are protected by copyright, trade mark and other intellectual property laws. 14.2. You agree to grant Heydays a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright you have in any Content uploaded or otherwise posted, inserted or provided by you, including all media now known or not currently known. You also agree to waive any moral rights or similar rights you may have or may acquire in the future in that Content in favour of Heydays. 14.3. You must not modify, copy, reproduce, republish, frame, distribute, communicate or commercially exploit any part of the Website or any information contained in it or otherwise use the Website in a way which will infringe Heydays’s intellectual property or other rights, except as expressly provided in these Terms of Use or as permitted by the Copyright Act 1968 (Cth). 14.4. Any of the trademarks or logos displayed on the Website may be registered or unregistered marks of Heydays. You may not use these trademarks or logos without the express permission of Heydays. Any unauthorised use of the trademarks or logos is strictly prohibited. 15. General disclaimers 15.1. This Website is provided by Heydays on an “as is” basis without any express or implied warranty of any kind. The information contained in this Website is for general information purposes only. 15.2. The World Wide Web exists across open public networks that are neither secure nor private. Accordingly you acknowledge and accept the risk that any communication to or from the Website may be intercepted, used or modified by third parties. 15.3. Heydays does not warrant that access to or use of the Website will be uninterrupted or error free or that the Website or any material on or accessible through the Website is free from errors or viruses, worms, trojan horses or other harmful components. 15.4. You acknowledge that your access to and use of the Website (including the software operating in connection with the Website) may be interfered with by numerous factors outside of Heydays’s control. 15.5. We endeavour to ensure and keep the information up-to-date and correct but Heydays makes no representations or warranties of any kind, express or implied, nor does it warrant anything, about the reliability, accuracy, completeness, timeliness, quality, physical state, availability or suitability for a particular purpose of any material (including information, products, services or related graphics contained on the website) on or accessible through the Website. 15.6. Heydays makes no commitment to update any material on the Website. 15.7. You are responsible for assessing the accuracy, reliability, suitability and currency of the material on or accessible through the Website. 15.8. You accept all risks and responsibility for all loss, damage, costs and other consequences resulting from using the Website or the material on or accessible through the Website. 15.9. Every effort is made to keep the Website up and running smoothly. However, Heydays takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control. 16. Limitation of liability, consumer law and indemnity 16.1. Subject to clause 16.2, it is an essential precondition to you using or submitting or providing information, advertisements or otherwise for use on our Website that you agree and accept that neither Heydays, its related bodies corporate, nor any of its or their officers, employees, agent,s shall be liable to you or anyone else for: a. any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the destruction of, or damage or unauthorised access to, your computer system or network; b. any defamatory, infringing, offensive or illegal conduct or material found in connection with the Website, including such conduct or material transmitted by any means by any other person; or c. any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages, or any legal costs, arising out of, or in connection with: i. the use of the Website; ii. the use by Heydays or any of its related bodies corporate of information provided by you through the Website; iii. you or anyone else being unable to access the Website for any reason; or iv. the use of your Website password by you or any third party to whom you have made the password available. 16.2. Heydays expressly limits its liability for breach of a condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at Heydays’s sole discretion): a. in the case of goods, any one or more of the following: i. replacement of the goods or supply of equivalent goods; ii. repair of the goods; iii. payment of the costs of replacing the goods or of acquiring equivalent goods; or iv. payment of the costs of having the goods repaired; and b. in the case of services: i. re-supply of the services; or ii. payment of the cost of having the services supplied again. 16.3. You indemnify Heydays against any action, liability, claim, loss, damage, proceeding or expense (including legal costs) suffered or incurred by Heydays, arising out of, or in connection with: a. your breach or non-observance of any term of these Terms of Use; b. any Content submitted by you; or c. any breach or inaccuracy in any representations or warranties made to Heydays by you. 17. Law enforcement 17.1. Heydays reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law. 18. Privacy 18.1. You agree to comply with Heydays’s Privacy Policy, guidelines and statements as may be applicable from time to time. Heydays’s Privacy Policy can be accessed on the Website. 19. Terminating your relationship with the company 19.1. These Terms and Conditions of Use will continue to apply until terminated by either you or Heydays as set out below: a. If you are registered as a User and want to terminate your membership of Heydays, you may do so by notifying Heydays in writing. b. Heydays may, at any time, terminate its agreement with you if: i. you have breached any provision of these Terms of Use or have acted in manner which clearly shows that you do not intend to, or are unable to, comply with any provision of these Terms of Use; or ii. Heydays is required to do so by law or valid order of a court government authority. 20. Choice of law and use of the website 20.1. This agreement is governed by the law in force in the State of Queensland and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Use or the Website. 20.2. Heydays has designed the Website for use only within the Commonwealth of Australia and makes no warranties or representations with regard to use by persons accessing, downloading or otherwise using the Website outside the Commonwealth of Australia. 21.3. If any of these Terms of Use are invalid or unenforceable, they may be struck out and the remaining Terms of Use will continue to be of full force and effect. 21. Whole Agreement 21.1. These Terms of Use represent the whole agreement between you and Heydays concerning your use and access to the Website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded. 22. Exclusion of unenforceable terms 22.1. Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. 23. Visitor use of Website 23.1. Without limiting any other provision in these Terms of Use, Heydays cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the advertiser’s offer, deal, package, travel experience, tour or other arrangement provided by any advertiser (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the advertiser’s Services. Whilst we do try to keep our Website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this Website and the goods and services offered through the advertisers on this Website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers. 23.2. In this clause “advertiser” means an advertiser who has provided Services through our website.